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The small print, in plain English

Shipping, Delivery & Exchange

Last updated: 2026-09-15

Flotr, operated by Flotr travel tech, sells travel experiences run by verified travel agencies. We do not sell or ship physical goods, so nothing is shipped to you.

Delivery of your booking

  • As soon as your payment is confirmed, your booking and e-ticket (a QR code) are delivered instantly in the Flotr app, under Trips.
  • If your booking does not appear within a few minutes of paying, do not pay again. Contact us with your payment reference and we will confirm it.

Delivery of the trip

  • The trip is provided by the travel agency on the dates, and with the pickup point and itinerary, shown on your booking.
  • Pickup time and location are shared in the app before departure, and the agency may send updates in the trip group.
  • Show your e-ticket at the pickup point to check in.

Exchanges and date changes

  • A booking cannot be exchanged for a different trip.
  • To change your travel date, contact the agency through the app. A change depends on seats being available and on the agency's policy, and any difference in price must be paid.
  • If a change is not possible, you can cancel under our Cancellation & Refund Policy.
  • A booking cannot be transferred to another person without the agency's approval.

Contact

Questions about your booking or trip: team@flotr.ai. More ways to reach us are on Contact Us.